Operations
Hamadah Yousef · Operations Manager · hamada@javacafe.world
EvaluationsShafi
S
Shafi
ID 30147
Company
Healthy Foods
Department
Java Café
Period
20-5-2026
Total staff
36
Saudis
11 (30.6%)
Scorecard
| # | KPI | Weight | Actual | KPI Score | Weighted |
|---|---|---|---|---|---|
| 1 | Sales YTD Best ≥ +5% · Worst ≤ −5% | 30% | 1.4% (Δ vs target) | 64.0% | 19.2% |
| 2 | OM Surprise Visit (Audit) Best 100% · Worst 0% | 25% | 94.2% | 94.2% | 23.6% |
| 3 | Zoom Speed of Service Best ≤ 1:45 · Worst ≥ 3:00 | 15% | 2:02 (122s) | 77.3% | 11.6% |
| 4 | Average Ticket (AV/C) Best ≥ 20 SAR · Worst ≤ 14 SAR | 10% | 20.8 SAR | 100.0% | 10.0% |
| 5 | Jolt Checklist on Time Best 100% · Worst 0% | 10% | 94.9% | 94.9% | 9.5% |
| 6 | Saudization Best ≥ 25% · Worst ≤ 15% | 5% | 31.4% (11 / 36) | 100.0% | 5.0% |
| 7 | HappyOrNot Best 100% · Worst 0% | 5% | 94.3% | 94.3% | 4.7% |
| Overall | 100% | — | — | 83.6% | |
Overall score
83.6%
Good
Final rank uses HR bands: Excellent ≥90% · Good ≥80% · Average ≥70% · Weak ≥60% · Remove <60%.
KPI bands
Sales YTD
1.4% (Δ vs target)
64%
Worst ≤ −5%Best ≥ +5%
OM Surprise Visit (Audit)
94.2%
94%
Worst 0%Best 100%
Zoom Speed of Service
2:02 (122s)
77%
Worst ≥ 3:00Best ≤ 1:45
Average Ticket (AV/C)
20.8 SAR
100%
Worst ≤ 14 SARBest ≥ 20 SAR
Jolt Checklist on Time
94.9%
95%
Worst 0%Best 100%
Saudization
31.4% (11 / 36)
100%
Worst ≤ 15%Best ≥ 25%
HappyOrNot
94.3%
94%
Worst 0%Best 100%
Overall score — last 6 periods