Operations
Hamadah Yousef · Operations Manager · hamada@javacafe.world
EvaluationsSadeq
S
Sadeq
ID 30130
Company
Healthy Foods
Department
Java Café
Period
20-5-2026
Total staff
42
Saudis
9 (21.4%)
Scorecard
| # | KPI | Weight | Actual | KPI Score | Weighted |
|---|---|---|---|---|---|
| 1 | Sales YTD Best ≥ +5% · Worst ≤ −5% | 30% | -20.1% (Δ vs target) | 0.0% | 0.0% |
| 2 | OM Surprise Visit (Audit) Best 100% · Worst 0% | 25% | 75.7% | 75.7% | 18.9% |
| 3 | Zoom Speed of Service Best ≤ 1:45 · Worst ≥ 3:00 | 15% | 2:04 (124s) | 74.7% | 11.2% |
| 4 | Average Ticket (AV/C) Best ≥ 20 SAR · Worst ≤ 14 SAR | 10% | 20.0 SAR | 100.0% | 10.0% |
| 5 | Jolt Checklist on Time Best 100% · Worst 0% | 10% | 74.5% | 74.5% | 7.4% |
| 6 | Saudization Best ≥ 25% · Worst ≤ 15% | 5% | 20.5% (9 / 42) | 55.0% | 2.7% |
| 7 | HappyOrNot Best 100% · Worst 0% | 5% | 82.4% | 82.4% | 4.1% |
| Overall | 100% | — | — | 54.4% | |
Overall score
54.4%
Remove
Final rank uses HR bands: Excellent ≥90% · Good ≥80% · Average ≥70% · Weak ≥60% · Remove <60%.
KPI bands
Sales YTD
-20.1% (Δ vs target)
0%
Worst ≤ −5%Best ≥ +5%
OM Surprise Visit (Audit)
75.7%
76%
Worst 0%Best 100%
Zoom Speed of Service
2:04 (124s)
75%
Worst ≥ 3:00Best ≤ 1:45
Average Ticket (AV/C)
20.0 SAR
100%
Worst ≤ 14 SARBest ≥ 20 SAR
Jolt Checklist on Time
74.5%
75%
Worst 0%Best 100%
Saudization
20.5% (9 / 42)
55%
Worst ≤ 15%Best ≥ 25%
HappyOrNot
82.4%
82%
Worst 0%Best 100%
Overall score — last 6 periods